Refund Policy
We stand behind every product we sell. If something isn't right, we'll make it right. Here's exactly how our refund process works.
What Qualifies for a Refund?
- Damaged Products: Your item arrived damaged or broken. We cover this with a full refund, no questions asked (after verification).
- Defective Items: The product has a manufacturing defect or doesn't work as intended. We'll verify the defect and process your refund.
- Wrong Item Shipped: We accidentally sent you the wrong product. This is on us, and we'll refund you immediately.
What doesn't qualify: Items that are simply "not as expected," changed your mind, or don't match the photos exactly. We've carefully curated every product on Kartico, and our quality vetting process means what you see is what you get. However, we do have options if this happens—read on.
Our Refund Process
- Report the Issue Immediately: WhatsApp us photos/videos showing the damage, defect, or issue along with your order details. Must report the same day you receive the product.
- We Verify Your Claim: Our team reviews your photos/videos to verify the issue. This typically takes 5-7 business days.
- We Arrange Return Shipping: After verification, we'll WhatsApp you a prepaid return shipping label. We cover all return shipping costs.
- You Ship It Back: Use the label to return the product. Once received and inspected, we'll process your refund.
- Refund Credited: Refund is credited to your original payment method within 5-7 business days after we verify the returned item.
What If You Want to Keep the Product?
In some cases, we may offer a 50% refund to keep the product, at our discretion. This happens in about 20% of refund cases, evaluated individually.
Multiple Items in One Order
If you order multiple items and only one has an issue, you can refund just that one item. We'll process a refund for only the defective or damaged product.
Refund Timeline at a Glance
| Stage | Timeline |
|---|---|
| Report Issue | Same day as delivery |
| Verification | 5-7 business days |
| Return Shipping | We provide label immediately after verification |
| Refund Processing | 5-7 business days after we receive the returned item |
| Total Time | Typically 2-3 weeks from report to refund in your account |
Return Shipping Details
- We'll WhatsApp you a return shipping address and prepaid label
- Use the label to ship the product back
- No cost to you—we cover all return shipping
- Once we receive and verify, your refund will be processed
How You'll Get Your Refund
- Credit Card → Refund back to your credit card
- Debit Card → Refund back to your debit card
- UPI → Refund back to your UPI account
- Other methods → Refund through original payment gateway
Processing time: 5-7 business days after approval. Bank may take additional 2-3 business days.
Our Refund Promise
- ✅ No hidden conditions
- ✅ Free returns
- ✅ Fast verification (5-7 business days)
- ✅ Transparent process
- ✅ No restocking fees
- ✅ Refund goes back to original payment method
Still Have Questions?
Reach out to us via:
• WhatsApp: Click to WhatsApp
• Email: Your Email
Our Commitment to You
We don't just sell products—we stand behind them. Every item that ships from Kartico has been inspected at our facility. We pack with care. And if something goes wrong, we make it right.
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