Frequently Asked Questions
Got questions? We've got answers. Below you'll find everything you need to know about shopping at Kartico. If you don't find what you're looking for, reach out to us on WhatsApp or email—we're here to help.
Ordering & Payment
What payment methods do you accept?
We accept Credit Cards, Debit Cards, and UPI for all purchases. All payments are processed securely through our payment gateway.
Do you accept international payments?
No, we currently accept Indian payments only. If you're located outside India, we're not able to process your order at this time.
Do you offer Cash on Delivery (COD)?
We offer COD on selected items, but most orders are prepaid only. At checkout, you'll see which payment option is available for your specific products.
Shipping & Delivery
Where do you ship?
We ship across India (excluding remote regions like the Andaman & Nicobar Islands).
How long does delivery take?
Standard delivery takes 7–10 business days from dispatch. Delays can occur during high-demand seasons.
Returns & Refunds
What qualifies for a refund?
We refund for damaged, defective, or wrong items. Changed-mind returns aren’t standard but we can help case-by-case.
How do I start a refund?
Take photos/videos of the issue and WhatsApp us with your order details. We'll verify and arrange return shipping.
Product Quality & Our Process
How do you ensure product quality?
We inspect all products for safety, durability, and design. Each order is hand-checked before shipping.
Discounts & Loyalty
Do you have a loyalty program?
Yes! Get 10% off on your first purchase, plus exclusive deals via WhatsApp.
Customer Service
How do I contact you?
📱 WhatsApp: +91 97640 19333
📧 Email: info@kartico.store
📧 Email: info@kartico.store
Still Have Questions?
We're just a message away. Contact us anytime!